Zoho Desk Knowledge Base

Zoho desk s knowledge management software is known for the built in setup of a customizable multi brand help center and a multi lingual knowledge base.

Zoho desk knowledge base.

Help desk administrators and agents who have profile permissions can create or edit articles in your knowledge base. The knowledge base in zoho desk is the information center for your customers to read through the articles and help themselves with their problems. Make the following changes to the category. When you sign up for zoho desk a default category that goes by the name of your portal will be added to your knowledge base.

Get your questions answered share your ideas and promote active learning. Main course features of ca foundation course. You can rename this category later. Typically articles can be confined to three states before they are published or.

Sign up for a free trial. With zoho assist knowledge base you can access solution articles created for addressing various issues which might help you to draw parallel to issues you are experiencing. With html and css you can mimic the look and feel of your website on your self service portals. When you create a new department its associated category will be added to your knowledge base.

Essential features of our class 11th course. Embed a knowledge base user community and ai capabilities into your website saas product and mobile app to help your customers find answers quickly. Edit the category name. Map your help center to your own domain and make it a true extension of your brand.

Customize your help center completely for each brand you support and set up different knowledge base articles for every brand. You can choose to hide this category from being displayed to your customers in the help. Click manage kb from the left panel. Click organize category under the manage kb sub menu.

Font size full width. Essential features of our course for bba b com students. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. Click the knowledge base kb module.

The edit category window slides open from the right. Hover your mouse pointer on a category and then click the edit icon. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.